Refunds & Cancellations

1. Booking Deposits

All room and entertainment bookings may require an upfront deposit. This deposit secures your reservation and is confirmed upon receipt of payment.

2. Cancellation Rules

• For packages cancelled at least 72 hours prior to arrival, we offer a full refund of the deposit.
• For cancellations made between 24 and 72 hours before the scheduled date, 50% of the deposit is refunded.
• No-show or same-day cancellations are non-refundable.
• Event-specific packages may have separate terms outlined on the relevant product page.

3. Refund Processing

Refunds are issued to the original payment method within 7–10 business days after approval. We will notify you via email once the refund has been processed.

4. Non-Refundable Services

Certain personalised services, such as VIP concierge dinners, private casino table hires, or non-refundable pre-paid experiences, are not eligible for refunds (except where required by law). The specific package will clearly indicate if it is non-refundable.

5. Force Majeure

If we are forced to cancel your booking due to events beyond our control (natural disasters, government restrictions, etc.), we will offer a full refund or a rescheduled date of your choice.