Privacy Policy & Your Data

1. Introduction

Claimraven ("we", "us", "our") operates the website claimraven.life. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage our hotel resort entertainment services, or interact with our team. By accessing our site or services, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We collect information you provide directly, such as when you fill out a contact form, make a booking, or communicate with us. This may include your name, email address, phone number, and any other details you choose to submit.

We also automatically collect certain data when you browse our website, including your IP address, browser type, device identifiers, and usage patterns. This helps us improve our site and tailor your experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage rooms, events, and entertainment services you request.
• To process your bookings and confirmations promptly.
• To send you promotional emails if you have opted in (you may opt out at any time).
• To maintain the security and integrity of our website.
• To comply with legal obligations, including age verification for casino-entertainment features (18+).

4. Sharing of Information

We do not sell or rent your personal data to third parties. We may share your information with trusted partners who assist us in operating our website, conducting our business, or servicing you, under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.

5. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also request restriction of processing or object to processing. To exercise any of these rights, please contact us via the details on our Contact page.

If you are located in the European Economic Area, you have additional rights under the GDPR. We honour all applicable data protection legislation.