About Claimraven Casino Hotel & Resort
From a historic Brisbane landmark to a modern haven of luxury, Claimraven casino resort blends heritage with innovation. Our story is one of passion, impeccable design, and a genuine commitment to our guests – all within a responsible and vibrant casino hotel environment.
Contact UsOur Philosophy: Elegance Meets Accountability
Claimraven isn’t just a name; it’s a promise to deliver exceptional experiences with integrity. Our core belief is that a premier casino hotel must offer more than just gaming – it must protect, nurture, and inspire every guest who walks through our doors. We achieve this through a boutique approach to hospitality, where each visitor is known, valued, and respected.
In every corner of our casino resort – from the serene pool deck to the buzzing casino entertainment floor – you’ll find our philosophy in action: meticulous attention to detail, sustainable practices, and a dedicated team that puts your wellbeing above all.
Our Mission
To deliver unforgettable stays and curated entertainment that exceed expectations, while fostering a secure casino resort environment for all adults. We aim to be Australia’s most trusted casino hotel by merging five‑star comfort with transparent responsible gaming practices.
Our Vision
To set the global benchmark for responsible luxury in the casino hotel sector. Through innovation in guest experience and steady support for local communities, we see Claimraven becoming a model for how entertainment and wellbeing can coexist gracefully.
Our Journey Through the Years
2003 – The Heritage Begins
Claimraven’s original property, a federation‑style warehouse, is purchased with a vision to create Brisbane’s first boutique casino hotel. After two years of meticulous restoration, we open our doors with just 42 rooms and a speakeasy bar.
2008 – Expansion and Modernisation
The casino resort grows to 100 rooms, adds a rooftop infinity pool and introduces a formal fine‑dining restaurant. We also implement our first Responsible Gaming Charter, a decision that sets us apart in the Australian market.
2015 – The Entertainment Era
A major redesign introduces a dedicated entertainment wing featuring live theatre, an intimate jazz lounge, and state‑of‑the‑art gaming floors. The hotel earns international recognition for integrating casino entertainment with luxury hospitality.
2020 – Leading with Care
Claimraven becomes one of the first Australian casino hotels to offer fully digital self‑exclusion tools and 24/7 wellbeing support. Our staff are trained by leading psychologists, ensuring every guest receives the highest level of care.
2025 – Legacy for Tomorrow
Today, Claimraven stands as a vibrant 145‑suite destination, a partner to local artisans, and a champion of responsible gaming. We look forward to hosting you as we write our next chapter of Australian hospitality.
Years of Hospitality
Luxury Suites
Local Employees
Guest Satisfaction Score
Meet The Leaders of Claimraven
Our executive team brings together decades of expertise from the world’s finest casinos and resorts, united by a shared devotion to responsible, world‑class service.
Sophie Bennett
Managing Director
With over 25 years in luxury hospitality, Sophie leads with warmth, foresight, and an unshakable commitment to guest wellbeing.
James O’Connor
Head of Entertainment
James crafts our dynamic calendar of shows and gaming experiences, always balancing excitement with responsible casino environment practices.
Dr. Rebecca Tran
Director of Wellbeing
A clinical psychologist, Rebecca leads our responsible gaming programmes and ensures all team members are skilled in mindful guest care.
A Portfolio of Excellence
Heritage Facade Restoration
A 2‑year project that preserved the 1920s arches while integrating modern energy‑efficient systems, earning us the Queensland Architectural Heritage Award.
Green Star Certification
Our roof garden captures 40% of building water needs, and 85% of our food waste is composted – contributions that led to Green Star certification in 2022.
Our Core Values
These four principles are woven into every decision we make at Claimraven casino hotel.
Explore ServicesAuthenticity
We honour our Australian roots in design, cuisine, and genuine warmth of service.
Care
Every guest is protected by rigorous safety protocols and a real human connection.
Innovation
From smart suites to interactive entertainment, we embrace technology that elevates your experience.
Community
We reinvest in Queensland, supporting local artists, farmers, and charities.
Our Commitment to Responsible Gaming
Within our casino resort walls, we have built a multi‑tiered system to ensure entertainment remains healthy and balanced. Guests can pre‑set time and spending limits directly from the in‑room tablet, and our guest services team is available 24/7 to help adjust any boundaries. We provide regular training to our casino hotel staff on how to recognise early signs of distress, and we maintain a confidential partnership with leading Australian counselling organisations. Every layout of our gaming area is intentionally designed with natural sightlines and quiet zones, so you can always take a mindful pause. We also host monthly “Balance & Play” workshops – completely free for guests and visitors – where wellbeing experts share practical tools for maintaining perspective. Your enjoyment is our success, which is why we are transparent about odds, never extend credit to patrons, and display the national Gambling Helpline number throughout the property. When you choose Claimraven, you are not just selecting a casino hotel; you are joining a community that respects your personal boundaries and celebrates your right to play responsibly. Our casino environment is continuously audited by independent safety consultants, and we proudly share the results in our annual Responsible Gaming report – available at the front concierge desk. All of our staff are required to undergo bi‑annual refresher courses, and we encourage you to speak with any team member if you have feedback or require assistance. At Claimraven, we are committed to maintaining an atmosphere where every adult can relax, enjoy, and make responsible decisions without compromise.
Always approved
Proudly Supporting Our Community
Local Artists
We commission original pieces for every floor and host an annual exhibition featuring Queensland emerging artists.
Sustainable Farming
85% of our produce comes from farms within 150 km, supporting regional families and reducing our carbon footprint.
Local Business
Our shopping arcade is reserved for independent boutiques, from artisan chocolatiers to bespoke tailors.
From charity galas to green energy initiatives, Claimraven casino resort has donated over $1.2M to local causes since 2015.
Ready to Meet Us?
Book a tour, reserve a table, or simply ask us a question. The Claimraven team is ready to craft your perfect escape.